About us:

 

Susan I. Dillabough has worked in the field of accounting since 1984. Her primary focus has been small businesses. Her areas of forte include projections, efficiency consulting, financial information and statistical analysis as well as turnaround consulting. Before starting Dillabough & Co in 1999, she had been with two previous partnerships. Lately, she has been developing a series of efficiency products for sale to the general public and to other firms.

 

Sales and refund policy:

 

Orders must be paid in advance of shipment unless terms have been previously negotiated and approved by a supervisor. The minimum order quantity is one booklet at $14.00 Canadian. Shipping is usually by ground; and for the smaller orders, we use Canada Post unregistered mail. For orders of less than 10 copies, the shipping includes $2.50 for materials and handling. Orders of 100 and 500 copies will have $25.00 for materials and handling added to the shipping costs which will be billed separately. The materials and handling costs on orders in excess of 500 booklets will be quoted in advance and billed with the shipping after the order has been delivered.

 

The term “all sales are final” seems too cruel to say and so we don’t say that. Our policy is to ensure that our customers are happy and their expectations have been met. With that in mind, if for some reason, there has been a misunderstanding and you received the wrong book, let us know within 30 days and we will send a replacement once you have sent the original back to us. We will not refund the shipping but will replace the product. If the product is horribly damaged and shipping back is too costly, send us a picture attached to an email and we might be able to negotiate a replacement based on that information. If there is any kind of problem, talk to us, and we’ll find a way to make things right for you.

 

Small orders (10 items or less) are processed within 3 days of receipt of order and must be paid in advance. Orders involving custom printing will require 8-12 weeks to process. Payment will be taken once the signed proof of artwork and final approval of paper and cover stock has been received. We prefer to receive payment in Canadian dollars; however, if you pay by charge card such as Visa or Mastercard, the card will automatically convert the dollar amount from Canadian to your currency. For American customers, cheques and money orders drawn on the larger institutions will usually convert to Canadian dollars (it would be best to verify with your bank before sending payment) and we will soon be able to accept cheques in US currency.  We are also temporarily limiting the size of bulk orders to 150 booklets or less for American customers. Check back on occasion to see when expanded services will be made available.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Privacy Policy:

 

As of January, 2004, most commercial organizations in Canada must comply with PIPEDA (personal information protection and electronic documents act). This legislation deals with matters involving the individual’s right to privacy which is a more comprehensive concept than confidentiality. There are 10 guiding principles which must be followed:

 

Accountability - a privacy officer should be appointed to develop and communicate the firm’s policy, to train staff, and to respond to complaints and concerns. Currently that is the proprietor, Susan I Dillabough BA, CGA.

 

Identifying purposes - the amount of information that is collected is the minimum required to properly service the customer. In this case, the information is necessary to fill orders for booklets. The only other use will be to follow up later for a re-order and to suggest other related products. We do not sell or give away personal information.

 

Consent - consent can be implied or it can be express. In this case, when you complete an order form for a booklet, you are giving us consent to use the minimum information necessary to process your order.

 

Limiting collection of information - we will not ask you any questions that are unnecessary.

 

Limiting use, disclosure and retention - we will not use this information for any purpose other than what we originally stated, we will not disclose this information to a third party without your consent, and we will store this information in a secure environment only for the time period required for records retention (usually 7 years). When expired, old information is shredded and hard drives on computers are reformatted.

 

Accuracy - We will ensure that the information we have will be accurate, complete and up-to-date.

 

Safeguards - Information is reasonably protected against loss, theft and unauthorized access. Our office and mail are reasonably secure (with recently changed locks and security system), the computers utilize passwords, and only authorized and trained staff are given access to records.

 

Openness - You can contact our firm anytime to determine what information we have on file. Commonly, the charge card information (if used) is kept with a file copy of the invoice and these are filed by the month that the order is processed. Orders of less than 10 booklets are not maintained in a separate file; but orders of more than 10 booklets have a corporate file established. There is a basic database of information maintained which consists of contact information and what you last ordered and when so that we can remind you later of other similar offers. The charge card information is not maintained in our database.

Individual access - At any time, you are free to see the information that we have in our records, but only the information that applies directly to you. We welcome the opportunity to update our records. Your request must be made in writing.

 

Challenging compliance - You have the right to challenge our firm’s compliance with privacy principles. If, after a reasonable length of time, you are not happy with how we handled a complaint forwarded in writing, you can also send it to the office of the Privacy Commissioner of Canada.